FREQUENTLY ASKED QUESTIONS

We look forward to helping you maintain a healthy smile! If you have any other questions or need further assistance, please don't hesitate to reach out to our office.

Our dedicated team is here to provide personalized dental care and address any concerns you may have.

  • Administrative Questions
  • Payment Questions
  • Oral Health Questions
  • Functional Dentistry Questions
Administrative Questions
What are your office hours and do you offer evening or weekend appointments?

Monday: 8:00am - 5:00pm

Tuesday: 8:00am - 5:00pm

Wednesday: 8:00am - 5:00pm

Thursday: 8:00am - 5:00pm

Friday: 8:00am - 3:00pm

Saturday: Closed

Sunday: Closed

We understand that many individuals have work, school, or other commitments during regular business hours. At this time, however, we are unable to offer extended hours or weekend appointments.

How can I schedule an appointment ?

Scheduling an appointment with our dental office is easy, and we offer multiple convenient methods to accommodate your needs. Here are the various ways you can schedule an appointment with us:

  1. Online Appointment Request: Simply access the online appointment request system (top right button) or click here, select your desired date and time, provide the required information, and submit your request. Our team will then confirm your appointment via a phone call.
  2. Phone: Give us a call at our office during our regular business hours. Our friendly receptionists will be ready to assist you in finding a suitable appointment time that fits your schedule.
  3. Walk-ins: Depending on our availability, we may accept walk-in patients. If you have an urgent dental issue or require immediate attention, you can visit our office directly. However, we recommend calling ahead whenever possible to ensure we can accommodate you promptly and minimize wait times.

When scheduling an appointment, please provide any necessary information such as dental insurance details, previous dental records, or specific concerns you'd like to address during the visit. This helps us prepare for your appointment and ensure you receive the most comprehensive care possible.

What is your cancellation policy?

We understand that unforeseen circumstances may arise, causing you to need to reschedule or cancel your appointment. We strive to maintain an efficient schedule and provide the highest level of care to all our patients. To help us achieve this, we have implemented the following cancellation policy: We kindly request that you provide us with at least 24 hours' notice if you need to cancel or reschedule your appointment. This allows us to offer the time slot to another patient who may be in need of dental care. By giving us sufficient notice, you help us optimize our schedule and provide quality care to all our patients.


In the event that you need to cancel or reschedule your appointment, please contact our office as soon as possible. If you are calling after office hours, you may leave a voicemail with your cancellation or rescheduling request.

Please note that there is a fee of $50.00 charged for patients who miss or cancel more than one appointment in a calendar year without 24-hour notice. The fee helps cover the costs associated with the unused appointment time and allows us to continue offering our services at competitive rates.

We understand that emergencies and unforeseen circumstances may occur, and we will do our best to accommodate those situations on a case-by-case basis. We value our patients' needs and circumstances, and we appreciate your understanding and cooperation in adhering to our cancellation policy.

Do you accept walk-in patients?

Yes, we do accept walk-in patients at our dental office. We understand that dental emergencies can occur unexpectedly, and we strive to accommodate patients who require immediate attention. If you have a dental emergency or an urgent dental issue, you can visit our office directly during our regular business hours.

While we make every effort to see walk-in patients as soon as possible, please note that scheduled appointments take priority. Depending on the availability of our dental team and the nature of your emergency, there may be a significant waiting period. However, our goal is to provide prompt and efficient care to address your dental needs.

Do you offer emergency dental services?

Yes, we prioritize the well-being of our patients and understand that dental emergencies can occur unexpectedly. During our regular office hours, we are fully equipped to handle a wide range of dental emergencies and will do our utmost to accommodate urgent cases.

However, please note that we do not offer emergency dental services after hours. If you experience a dental emergency outside of our regular office hours, we recommend seeking immediate assistance at your nearest emergency room or an after-hours emergency dental clinic.

Common dental emergencies may include severe toothaches, knocked-out teeth, broken or chipped teeth, and injuries to the mouth or jaw. These situations require prompt attention, and it's crucial not to delay seeking treatment. If you're uncertain whether your situation constitutes a dental emergency, we encourage you to contact our office for a professional evaluation. Our knowledgeable staff will assess your symptoms and provide guidance on the next steps to take.

How can I access my dental records?

When it comes to accessing your dental records, we prioritize the privacy and security of your information. We understand the importance of having access to your dental history and treatment records. Here's how you can access your dental records at our office:

  1. Requesting Your Dental Records: To access your dental records, simply contact our office and make a formal request. You can do this by phone, email, or in person. Our staff will guide you through the process and provide you with the necessary forms or instructions to initiate the request.
  2. Authorization and Consent: For security and privacy reasons, we require patients to sign an authorization or consent form before releasing their dental records. This form ensures compliance with applicable privacy regulations and protects the confidentiality of your information. You may need to provide identification to verify your identity before accessing the records.
  3. Processing Time: Once we receive your request and authorization, we will process it promptly. The time it takes to access your dental records may vary depending on the complexity of the request and the availability of the records. However, we strive to fulfill your request in a timely manner.

We prioritize the confidentiality and accuracy of your dental records and are committed to ensuring your privacy rights. If you have any specific questions or concerns about accessing your dental records, please contact our office. Our team is here to assist you and provide the necessary guidance to help you access your records and make informed decisions about your dental care.

How far in advance should I schedule routine dental cleanings?

We recommend scheduling routine dental cleanings in advance to ensure you secure a convenient appointment time that fits your schedule. Ideally, we suggest scheduling your dental cleaning appointments at least every six months. Regular dental cleanings are essential for maintaining optimal oral health and preventing dental problems.

To ensure availability and flexibility in choosing your preferred appointment time, we advise scheduling your next dental cleaning during your current visit or shortly afterward. This allows us to accommodate your preferred date and time, especially if you have specific time constraints or preferences.

What is the average wait time for appointments?

We understand the value of your time and strive to minimize wait times to ensure a smooth and efficient experience for our patients. While the exact wait time can vary depending on various factors, we make every effort to keep wait times to a minimum.

To optimize efficiency and minimize wait times, we implement several strategies, such as proper scheduling and allocation of appointment slots, ensuring adequate time for each procedure, and regular evaluation of our processes to identify areas for improvement.

We recommend arriving a few minutes early for your appointment to complete any necessary paperwork or update your information, which can help ensure a smooth and timely experience. If you have time constraints or need to discuss any concerns, please inform our staff, and we will do our best to accommodate your needs.

For more accurate information about current wait times or to inquire about the estimated duration of a specific procedure, we encourage you to contact our office directly. Our knowledgeable staff will provide you with the most up-to-date information and address any questions or concerns you may have.

What should I bring with me to my first appointment?

There are a few items that we recommend you bring with you to ensure a smooth and efficient visit. Here's a list of things to bring:

  1. Identification and Insurance Information: Please bring a valid photo ID, such as a driver's license or passport, so we can accurately identify you. Additionally, if you have dental insurance, bring your insurance card or any relevant information. This will help us process insurance claims on your behalf, if applicable.
  2. Completed Forms: If you haven't already filled out the necessary new patient forms (see here), please arrive a few minutes early to complete them at our office. These forms provide important details about your medical history, dental concerns, and contact information, helping us tailor your treatment accordingly.
  3. List of Medications: Make a list of any medications you're currently taking, including prescription medications, over-the-counter drugs, and supplements. This information is essential for our records and helps us provide safe and appropriate dental care.
  4. Dental Insurance Questions: If you have specific questions about your dental insurance coverage or benefits, bring a list of questions or concerns you would like us to address. Our team can assist you in understanding your insurance benefits and coverage limitations.
  5. Previous Dental Records (if applicable): If you have dental records from a previous dentist, it would be helpful to bring them along. These records may include X-rays, treatment history, or other relevant information that can assist us in evaluating your oral health and developing a personalized treatment plan.
  6. List of Questions or Concerns: Prepare a list of any dental concerns, questions, or goals you may have. This way, we can ensure all your concerns are addressed during your appointment, and we can provide you with the information and guidance you need.

By bringing these items to your first dental appointment, we can provide you with a comprehensive evaluation, discuss your dental needs, and develop a customized treatment plan tailored to your specific requirements. If you have any further questions or need clarification, feel free to contact our office, and we'll be happy to assist you.

Is the dental office accessible for individuals with disabilities?

Yes, our dental office is committed to providing accessible care for individuals with disabilities. We strive to create a welcoming and inclusive environment where all patients can receive the dental treatment they need comfortably. Here is some information about the accessibility features and accommodations we offer:

  1. Accessibility of the Facility: Our dental office is designed to be accessible to individuals with disabilities. We have wheelchair ramps or elevators to provide easy access for patients using mobility devices. Our hallways and doorways are wide enough to accommodate wheelchair users, and we have designated accessible parking spaces close to the entrance.
  2. ADA Compliance: We adhere to the guidelines set forth by the Americans with Disabilities Act (ADA) to ensure accessibility for individuals with disabilities. Our office is designed and equipped to meet the necessary accessibility standards, including accessible entrances, restrooms, and treatment areas.
  3. Specialized Equipment: We have equipment and tools that can accommodate patients with mobility challenges or other disabilities. Our dental chairs can often be adjusted for optimal accessibility and comfort. We also have assistive devices, such as wheelchair transfer aids or handrails, to assist patients in moving safely within the dental office.
  4. Communication and Accommodations: We strive to provide effective communication with all our patients. Our staff is trained to communicate with individuals with various disabilities and can accommodate specific communication needs, such as sign language interpreters or written communication. Please inform us in advance if you require any specific accommodations or assistance, and we will do our best to accommodate your needs.
  5. Sensory Considerations: We understand that some patients may have sensory sensitivities or sensory processing disorders. Our team is sensitive to these needs and can make adjustments to create a more comfortable environment. This may include minimizing noise, providing earplugs or headphones, or adjusting lighting levels to reduce sensory overload.

If you have specific accessibility needs or concerns, we encourage you to contact our office in advance of your appointment. This will allow us to discuss your requirements and ensure that appropriate accommodations are in place to meet your needs.

How often do I need to update my medical history and personal information?

Ensuring that we have accurate and up-to-date medical history and personal information is essential for providing you with safe and effective dental care. As a general guideline, we recommend updating your medical history and personal information at least once a year or whenever there are significant changes in your health or medications. Here are some key points regarding updating your information:

  1. Annual Updates: It is beneficial to review and update your medical history and personal information annually. This allows us to stay informed about any changes in your health status, medications, allergies, or other relevant details that could impact your dental care. During your routine check-up or dental cleaning appointments, we will ask you to confirm and update your information as necessary.
  2. Changes in Health: It is important to notify us promptly of any significant changes in your health or medical conditions. This includes newly diagnosed medical conditions, surgeries, hospitalizations, or changes in medications. Keeping us informed enables our dental team to provide the most appropriate and safe treatment, taking into consideration any potential interactions or contraindications.
  3. Medication Updates: Inform us about any changes in your medication regimen, including new medications, adjustments in dosages, or discontinued medications. Certain medications can affect your oral health or interact with dental treatments, and having accurate medication information helps us provide appropriate care.
  4. Allergies and Sensitivities: If you develop any new allergies or sensitivities, especially to medications or dental materials, please inform us promptly. This information is crucial to ensure we use suitable materials and avoid any potential allergic reactions during your dental treatments.
  5. Emergency Contact Information: It is important to keep your emergency contact information up to date. In case of any unforeseen events or emergencies, having accurate contact information allows us to reach out to your designated emergency contact and ensure your well-being.

Remember, your health and safety are our top priorities, and accurate medical history and personal information are vital in providing you with personalized and effective dental care.

Do you offer dental care for children and pediatric dentistry services?

Yes, we are proud to offer comprehensive dental care for children and pediatric dentistry services at our dental office. We understand the unique dental needs of children and the importance of providing a positive and comfortable dental experience from a young age. Here's some information about our dental care for children:

  1. Experienced Pediatric Dentists: Our dental office has experienced and skilled pediatric dentists who specialize in providing dental care for children. They have the knowledge, expertise, and gentle approach required to make your child's dental visits pleasant and stress-free.
  2. Preventive Care: We emphasize preventive dental care for children to promote good oral health and prevent dental problems. Our pediatric dentists will guide you and your child on proper oral hygiene practices, including brushing, flossing, and healthy dietary habits. We may recommend dental sealants and fluoride treatments to protect your child's teeth from cavities.
  3. Child-Friendly Environment: Our dental office is designed to create a welcoming and child-friendly environment. We strive to make dental visits enjoyable for children by providing a comfortable waiting area, age-appropriate entertainment, and friendly staff who are experienced in working with children.
  4. Dental Treatments for Children: We offer a wide range of dental treatments tailored to meet the unique needs of children. This includes dental exams, cleanings, X-rays, fillings, and extractions, if necessary. Our team will explain each procedure to your child in a way they can understand, ensuring they feel comfortable and at ease throughout their treatment.
  5. Education and Guidance: We believe in educating children and parents about the importance of oral health. Our pediatric dentists will take the time to explain proper oral hygiene techniques, discuss the impact of diet on dental health, and address any concerns or questions you may have. We are here to support you in establishing good oral health habits for your child.
  6. Early Orthodontic Evaluation: We also offer early orthodontic evaluations to assess the development of your child's teeth and jaws. Early detection of orthodontic issues allows for timely intervention and can help guide proper dental and facial development as your child grows.

We are committed to providing compassionate and high-quality dental care for children. If you have any questions or would like to schedule an appointment for your child, please contact our office. We look forward to caring for your child's dental health and creating positive dental experiences that set the foundation for a lifetime of good oral health.

Can I request a copy of my dental X-rays?

Yes, you can request a copy of your dental X-ray. As your dental care provider, we understand the importance of having access to your dental records, including X-rays. Here's some information on how to request a copy of your dental X-ray:

  1. Authorization and Consent: To ensure the privacy and security of your dental records, we require you to provide written authorization and consent for the release of your X-ray. This is in accordance with patient privacy laws and regulations. Our office will provide you with the necessary forms or guide you through the process of completing the authorization.
  2. Requesting a Copy: You can request a copy of your dental X-ray by contacting our office directly. You may prefer to do this in person, by phone, or through written communication, such as email or a formal letter. Please provide us with your name, contact information, and any specific details regarding the X-ray you are requesting (e.g., the date of the X-ray, specific teeth or areas of interest).
  3. Processing Time: Once we receive your request, we will process it promptly. The time it takes to prepare your X-ray copy may vary depending on factors such as the availability of the X-ray, the size of the request, and our office's protocols.


It's important to note that dental X-rays are part of your dental records, which are valuable for tracking your oral health history and aiding in diagnosis and treatment planning. Therefore, we encourage you to keep your original X-rays in a safe place while having access to copies for personal use or when seeking dental care from other providers.

Can I request a dental treatment plan before proceeding with any procedures?

Yes, absolutely! We encourage you to request a dental treatment plan before proceeding with any procedures. A dental treatment plan provides a detailed outline of the recommended treatments, associated costs, and the proposed timeline. It helps you understand the proposed procedures, make informed decisions, and plan for your dental care. Here's how we typically handle dental treatment plans:

  1. Comprehensive Examination: Our first step is to perform a comprehensive dental examination, which may include X-rays, dental impressions, and other diagnostic tests. This examination allows us to assess your oral health, identify any existing dental issues, and determine the most suitable treatment options for your specific needs.
  2. Treatment Options and Recommendations: Once we have evaluated your dental condition, we will discuss the treatment options available to address your concerns. We will take the time to explain each option, along with its benefits, potential risks, and the associated costs. Our goal is to ensure you have a thorough understanding of the proposed treatments and feel comfortable with the recommended plan.
  3. Creating the Treatment Plan: Based on your preferences, oral health goals, and budget, we will work with you to develop a personalized treatment plan. This plan will outline the sequence of procedures, estimated costs, and an estimated timeline for completing the treatments.
  4. Reviewing and Modifying the Plan: We encourage you to review the treatment plan and ask any questions you may have. If you require further clarification or would like to explore alternative options, we are here to listen and provide additional information. We can modify the treatment plan as needed to accommodate your preferences, timeline, and budget.
  5. Approval and Scheduling: Once you are satisfied with the treatment plan, we will obtain your approval before proceeding with any procedures. We will work with you to schedule the treatments at a time that is convenient for you.

At our dental office, we believe in transparency and patient-centered care. Requesting a dental treatment plan is an essential part of the process, as it empowers you to make informed decisions about your dental health. We are committed to providing clear communication, addressing your concerns, and ensuring your comfort throughout your dental journey.

How can I provide feedback or reviews about my experience at your office?

We greatly value your feedback and appreciate your willingness to share your experience at our dental office. Here are some ways you can provide feedback or leave a review about your experience:

  1. Google Review: Click this link to leave a review on Google! Your review can have a significant impact on helping others in our community make informed decisions about their dental care. (Please note that you must be signed in to Your Google Account in order to leave a review.)
  2. Facebook Review: You can tag our business page on Facebook and it will show up in our Reviews tab.
  3. Video Testimonials for our Website: If willing, your video testimonial can help others gain insights into the quality of care and services we provide. Here's how you can create a video testimonial that we can showcase on our website:
  • Record Your Video: Using a smartphone or a camera, record a short video sharing your experience at our dental office. Begin by introducing yourself and mentioning how long you have been a patient at our practice. Share specific details about the exceptional care you received, the friendly and professional staff, or any other aspects that made your visit memorable.
  • Highlight the Benefits: In your video testimonial, highlight the positive impact our dental services have had on your oral health and overall well-being. If there have been any specific treatments or procedures that have improved your smile or alleviated dental issues, feel free to mention them.
  • Keep it Authentic and Genuine: We value authenticity, so feel free to speak from the heart. Be yourself and share your genuine experience. Your sincere words will resonate with others who are considering our dental services.
  • Be Clear and Concise: Aim for a video testimonial that is approximately 30 seconds to 1 minute long. This allows us to feature your testimonial effectively on our website while keeping it engaging for viewers.
  • Share Your Consent: Before sharing your video testimonial with us, please provide your consent for us to use the video on our website and other marketing materials. We will respect your privacy and ensure that your video testimonial is used solely for promotional purposes related to our dental practice.


We take feedback seriously and use it to continuously improve our services and patient experience. Your feedback is important to us, and we appreciate the opportunity to learn and grow.

Payment Questions
What types of payment do you accept?

Our clinic works hard to provide accessible and reasonable dental care in Staunton, VA, and believe that you deserve quality treatment that fits within your budget. In order to do so, we offer various payment methods to give you options that work best for you and your family. While our dental office is not in-network with insurance providers, we do still accept and file most dental insurances on your behalf (more on this process below). We also accept the following payment forms: Cash, personal checks, debit or credit cards (American Express, VISA, Master Card), CareCredit, and now financing through ProceedFinance.

Our commitment to providing accessible, quality dental care means that you can maintain a healthy smile while not having to worry about a sudden financial burden. Click to learn more about these financial options or if you prefer to call us directly at 540-886-1979, we are happy to answer any questions you may have!

What insurance plans do you accept?

While our dental office is not in-network with insurance providers, we are pleased to inform you that we do accept most dental insurances and will be more than happy to file your insurance claims on your behalf. Please note that as a non-participating provider, our fees may not be fully covered by your insurance plan. However, we will still file your claims to ensure you receive the maximum allowable benefit from your insurance company. We understand that navigating the complexities of dental insurance can be challenging, and we strive to make the process as convenient as possible for our patients. We’re more than happy to help you better understand your coverage and how to apply your benefits to achieve optimum dental and financial health. Be sure to have your insurance ready to display when you come in for your appointment and we’ll make sure that you get as much reimbursement as possible.

How it works: We submit your insurance claim for you at the time of your dental visit. We will follow up with your dental insurance company to ensure your claim is processed in a timely manner. This is a complimentary service we extend to all of our valued patients.

*Please note: The wide range of low cost dental insurance plans means varying deductibles, co-pays, and coverage limits. These wide variety of factors can affect your coverage and are not intended to pay the full cost of your treatment. Keep in mind that you’re responsible for the full amount of the procedure, so we strongly recommend that you contact your insurance carrier prior to your visit. A consultation with your carrier about the extent of your coverage will help prevent any confusion, misunderstandings, or frustration about your financial responsibility for certain services. Please also note that most dental insurance policies do not cover any costs for cosmetic procedures, such as teeth whitening, tooth shaping, veneers, and gum contouring — as these procedures are not typically deemed medically necessary by insurance providers.

Do you accept Medicaid?

At this time, we regret to inform you that our dental office does not participate in Medicaid or Medicaid-related insurance programs. We understand that Medicaid plays a crucial role in providing access to dental care for many individuals, and we apologize for any inconvenience this may cause.

However, we do offer various other payment options to ensure that our dental services remain accessible for all of our patients. We will file on your behalf most dental insurance plans, and our administrative team will gladly assist you in maximizing your insurance benefits. Additionally, we accept care credit and proceed finance. To learn more, please click here.

Do you accept Medicare?

At this time, we regret to inform you that our dental office does not participate in Medicare or Medicare-related insurance plans. While Medicare does not typically cover routine dental care, we understand that it plays a vital role in providing healthcare coverage for seniors and certain eligible individuals.

As a dental practice, our focus is on providing exceptional oral health services to our patients. While we do not accept Medicare, we do offer other payment options to ensure that our dental services remain accessible.

We will file on your behalf most major dental insurances and will work closely with your insurance provider to maximize your benefits. Additionally, we accept care credit and proceed finance. To learn more, please click here.

Do you offer payment plans or financing options?

We are now offering a financing option through a company named Proceed Finance. They specialize in patient financing. and their mission is making life-changing treatments possible for more people, giving you access to financing that's fast, affordable, and fair. They offer:

  • Long terms and competitive rates create affordable payments that fully cover most treatment plans
  • Pre-qualify instantly without affecting your credit score
  • Full-amount approvals for a wide range of credit quality
  • No hidden fees, and fixed-rate loans with easy-to-understand terms
  • Visit www.proceedfinance.com to learn more. Subject to qualification, terms and conditions apply.

Our office also accepts CareCredit, a healthcare credit card that is used to pay for out-of-pocket expenses not covered by dental insurance. CareCredit’s coverage is comprehensive, providing financing for a wide range of healthcare services other than dentistry, including but not limited to: Chiropractic, cosmetic, hearing, LASIK and vision, primary and urgent care, veterinary, weight loss etc.

When it comes to dental care in particular, CareCredit cards cover a wide range of procedures, including preventative, restorative, and cosmetic services, for example: Teeth cleaning, fluoride treatment, gingivitis prevention, root canals, ceramic crowns, periodontics veneers, bite plates, ceramic fillings, lumineers, Invisalign, etc. So whether you’re after that perfect smile or you need invisible braces for your children, CareCredit is a perfect solution for spreading out the costs in manageable installments. It’s particularly useful if you need a cosmetic dental procedure, which are typically not covered in most dental insurance plans.

CareCredit is subject to credit approval, but once you are accepted, you can use it time and again for your family’s healthcare needs. Ask us about CareCredit today! Applying is easy, and we are here to answer any questions.

Will you file insurance claims on my behalf?

Yes, as a service to our patients, we are happy to file insurance claims on your behalf. This is in comparison to many other practices who only provide you with insurance codes, leaving you to manually submit them to your insurance without guidance. We understand that navigating the insurance process can be complex and time-consuming, and we strive to make it as convenient as possible for you.

When you visit our dental office, our administrative team will collect your insurance information, including your policy number and any relevant details. We will then work closely with your insurance provider to submit your claims promptly and accurately.

It is important to note that dental insurance coverage varies depending on your specific plan and its terms and conditions. We will do our best to maximize your insurance benefits and help you understand your coverage, including any co-pays, deductibles, or limitations that may apply. While we work with a wide range of insurance companies, it is recommended that you contact our dental office prior to your appointment to verify that your specific insurance provider will cover your procedure. This will help ensure that you receive the maximum benefits available under your plan.

In addition to filing insurance claims, we are also available to assist you with any insurance-related questions or concerns you may have. Our team is knowledgeable and experienced in dealing with dental insurance matters, and we are here to help you navigate the process and make it as smooth as possible.

Please remember that you are ultimately responsible for the payment of any treatment costs not covered by your insurance plan. We will provide you with a detailed breakdown of the anticipated costs and work with you to develop a suitable payment plan, if needed.

Will my insurance cover all of my dental treatments?

We understand the importance of insurance coverage in managing dental expenses, and we strive to assist our patients in maximizing their insurance benefits to the best of our abilities.

While we gladly accept and will diligently work with your insurance provider to file claims on your behalf, we feel it is essential to provide transparency regarding the coverage for complex dental issues. As experienced dental professionals, we have encountered situations where insurance coverage for more intricate procedures may be limited or may not fully cover the costs involved.

Complex dental issues may include extensive restorative treatments, dental implants, orthodontics, and other specialized procedures. These cases often require comprehensive planning, state-of-the-art materials, and the expertise of our skilled dental team to ensure the best possible outcomes for your dental health.

In some instances, insurance providers may have limitations, exclusions, or waiting periods for specific treatments, which can impact coverage for these complex procedures. We encourage you to review your insurance policy and familiarize yourself with any restrictions that may apply to your specific dental needs.

Please rest assured that our primary focus is your oral health and well-being. Our dental team will take the time to discuss all treatment options available, providing you with a comprehensive treatment plan that considers both your dental health goals and financial concerns.

If there are any questions or uncertainties regarding insurance coverage or financing options, we are here to provide you with the necessary information and support. Our administrative team is well-versed in insurance matters and can assist in navigating the insurance process, as well as discussing alternative payment options that best suit your circumstances.

Can I request an estimate for a specific dental procedure?

Yes, absolutely! We understand that financial considerations are an important aspect of your dental care decisions. We are happy to provide you with an estimate for a specific dental procedure to help you plan and make informed decisions about your treatment.

To request an estimate, we recommend scheduling a consultation with one of our experienced dentists. During your consultation, the dentist will evaluate your oral health, discuss your treatment options, and answer any questions you may have. Once the specific procedure is determined, our administrative team will provide you with a detailed estimate of the anticipated costs involved.

The estimate will include itemized fees for the procedure, such as the dentist's fee, any necessary materials or laboratory fees, and an estimate of any applicable insurance coverage. It's important to note that the actual cost may vary based on the complexity of the case or any unforeseen circumstances that may arise during treatment. Our team will do their best to provide you with an accurate estimate based on the information available.

We can also provide a predetermination, also known as a preauthorization or pre-estimate, which is a valuable process that allows us to submit a detailed treatment plan to your insurance company. This plan outlines the specific dental procedure and associated costs, enabling your insurance provider to review and determine the extent of coverage for the proposed treatment. Once we receive the predetermination response from your insurance company, we will promptly share the information with you. This will give you a clear understanding of the estimated insurance coverage for the procedure and any potential out-of-pocket expenses.

Please keep in mind that a predetermination is not a guarantee of payment but rather an informative estimate based on your current insurance policy and benefits. As insurance plans can vary significantly, the actual coverage may differ from the predetermination.

Oral Health Questions
What can I expect during a routine dental examination?

During a routine dental examination, you can expect a comprehensive evaluation of your oral health. Our goal is to assess the overall condition of your teeth, gums, and mouth, and detect any potential issues at an early stage. Here's what you can typically expect during a routine dental examination:

  1. Oral Health History: Before the examination, we will review your oral health history, including any previous dental treatments, surgeries, or known oral health concerns. It's important to inform us about any changes in your medical history, medications, or lifestyle factors that may impact your dental health.
  2. Visual Examination: The dentist will begin by visually examining your mouth, teeth, gums, tongue, and other oral tissues. This helps us identify any visible signs of dental problems such as tooth decay, gum disease, oral lesions, or abnormalities.
  3. Dental X-rays: Depending on your oral health history and the dentist's assessment, dental X-rays may be taken to provide a more detailed view of your teeth and jawbone. X-rays help identify any hidden dental issues such as cavities between teeth, impacted teeth, or bone loss.
  4. Periodontal Assessment: The dentist or hygienist will assess the health of your gums by measuring the depth of the spaces between your gums and teeth (periodontal pockets). This helps evaluate the presence of gum disease and determine the appropriate treatment if needed.
  5. Evaluation of Dental Restorations: If you have existing dental restorations such as fillings, crowns, or bridges, they will be examined for any signs of damage, wear, or need for replacement.
  6. Bite and Jaw Evaluation: The dentist will check your bite alignment and jaw joint function, looking for signs of teeth grinding (bruxism), jaw disorders (TMJ), or other bite-related issues that may require further evaluation or treatment.
  7. Oral Cancer Screening: As part of the examination, the dentist will perform an oral cancer screening. This involves visually inspecting your oral tissues, neck, and lymph nodes for any signs of abnormalities or suspicious lesions.
  8. Treatment Recommendations: Based on the findings of the examination, the dentist will discuss the overall condition of your oral health, address any concerns or areas of improvement, and recommend any necessary treatments or preventive measures. They will take the time to answer any questions you may have and provide guidance on maintaining optimal oral health.

Routine dental examinations are essential for preventive care and early detection of dental issues. We recommend scheduling regular check-ups every six months or as advised by your dentist, even if you have no noticeable dental problems. These routine visits help maintain your oral health, prevent future complications, and ensure a healthy smile.

How often should I visit the dentist for check-ups?

We recommend scheduling regular check-up appointments with your dentist every six months, or as advised by your dental professional. Regular dental check-ups are crucial for maintaining optimal oral health and catching any potential issues early on. Here's why regular dental visits are important:

  1. Prevention and Early Detection: Regular check-ups allow your dentist to monitor your oral health and detect any signs of dental problems at an early stage. This includes identifying tooth decay, gum disease, oral infections, or other oral health issues that may not be immediately noticeable. Early detection enables prompt intervention and treatment, which can help prevent more extensive and costly dental procedures down the line.
  2. Professional Cleaning: During your check-up appointment, you will receive a professional dental cleaning performed by a dental hygienist. This cleaning helps remove plaque, tartar, and surface stains that may have accumulated on your teeth. Even with diligent oral hygiene practices at home, there are areas that can be difficult to clean effectively, and professional cleanings help ensure a thorough cleaning of your teeth and gums.
  3. Oral Health Assessment: Your dentist will conduct a comprehensive examination of your oral tissues, teeth, gums, and jaw. This assessment includes checking for signs of tooth decay, gum disease, oral cancer, bite issues, or any other oral health concerns. Regular check-ups allow your dentist to monitor any changes in your oral health and provide appropriate treatments or recommendations.
  4. Oral Hygiene Instructions: Your dental visit is an opportunity to receive personalized oral hygiene instructions and advice tailored to your specific needs. Your dentist or dental hygienist can provide guidance on proper brushing and flossing techniques, recommend suitable dental products, and address any concerns you may have about your oral hygiene routine.
  5. Patient Education: Regular dental visits offer a chance to discuss your oral health goals, ask questions, and learn more about maintaining a healthy smile. Your dentist can provide information on preventive measures, dietary habits that promote oral health, and address any dental-related inquiries you may have.

Remember, the recommended frequency of dental check-ups may vary based on individual circumstances. Some individuals may require more frequent visits if they have specific dental conditions or are at higher risk for oral health problems. Your dentist will advise you on the optimal schedule for your check-ups based on your unique needs.

How often do I need dental X-rays?

The frequency of dental X-rays depends on various factors, including your oral health, age, and individual risk factors for dental problems. As a general guideline, dental X-rays are typically recommended once every two years for most patients. However, the specific schedule may be adjusted based on your unique circumstances. Here are some considerations regarding the frequency of dental X-rays:

  1. New Patient X-rays: If you are a new patient at our dental office, we may recommend X-rays to establish a baseline of your oral health. These initial X-rays help us identify any existing dental issues, such as cavities, hidden decay, or abnormalities that may not be visible during a visual examination.
  2. Routine Check-up X-rays: For most patients, routine dental check-up Bitewing X-rays are recommended once every two years. These X-rays allow us to monitor changes in your oral health and detect any signs of dental problems that may not be visible to the naked eye. Regular X-rays help in the early detection of tooth decay, gum disease, bone loss, and other oral health issues. A Panoramic X-ray is taken every 5 years. These X-rays help us see the global picture of your oral health status include jaw joint health, sinuses, hidden infections, salivary gland pathology, and potential cancerous tumors. They are also crucial for appropriate comprehensive treatment planning.
  3. Individualized Assessment: Your dentist will assess your specific oral health needs and determine if more frequent or less frequent X-rays are necessary. Factors such as your oral hygiene, history of dental problems, age, and risk factors for dental diseases will be considered in making this decision.
  4. Diagnostic X-rays: In certain situations, such as when you are experiencing dental pain, have a suspected dental problem, or require a specific treatment, additional diagnostic X-rays may be recommended. These X-rays provide detailed information to aid in the diagnosis and treatment planning process.

It's important to note that dental X-rays use very low levels of radiation, and modern digital X-ray technology further minimizes radiation exposure. We take all necessary precautions to ensure your safety during X-ray procedures, including the use of lead aprons and collars to shield other parts of your body.

If you have concerns about the frequency of dental X-rays or if you are pregnant or breastfeeding, please inform our dental team. We will consider your individual circumstances and discuss the most appropriate X-ray schedule for you.


Are dental X-rays safe?

Yes, dental X-rays are considered safe. The amount of radiation exposure from dental X-rays is very low, and modern digital X-ray equipment and techniques further minimize the radiation dose. We prioritize your safety and take necessary precautions to minimize any potential risks associated with X-ray imaging. Here's some information to address any concerns you may have about the safety of dental X-rays:

  1. Low Radiation Exposure: Dental X-rays use a minimal amount of radiation to capture images of your teeth, gums, and jaw. The radiation exposure from dental X-rays is significantly lower compared to other medical imaging procedures. Additionally, advancements in X-ray technology, such as digital X-rays, further reduce radiation exposure by up to 80-90% compared to traditional film X-rays.
  2. Protective Measures: We take all necessary precautions to ensure your safety during X-ray procedures. Our dental team will provide you with a lead apron and collar to shield other parts of your body from radiation. The use of high-speed film or digital sensors helps minimize the exposure time, reducing the overall radiation dose.
  3. Individual Risk Assessment: Your dentist will conduct a thorough assessment of your oral health needs and consider any individual risk factors before recommending dental X-rays. Factors such as your oral health history, age, presence of dental problems, and previous X-ray records are taken into account to determine the appropriate frequency and type of X-rays needed.
  4. Pregnancy and X-ray Safety: If you are pregnant or suspect you might be pregnant, it is important to inform your dental team. Although dental X-rays are generally safe, precautions may still be taken during pregnancy to minimize fetal exposure. In most cases, routine dental X-rays can be postponed until after childbirth, unless it is an emergency situation that requires immediate treatment. Please note that the American Dental Association (ADA) and the American Congress of Obstetricians and Gynecologists (ACOG) both state that dental x-rays are safe for pregnant women when the following guidelines are followed:
  5. The x-rays are only taken when necessary.
  6. The patient is shielded with a lead apron and thyroid collar.
  7. Digital x-rays are used, if available.
  8. The number of x-rays is minimized.
  9. Benefits of Dental X-rays: Dental X-rays play a vital role in diagnosing dental problems that may not be visible during a visual examination alone. They help detect cavities, hidden decay, gum disease, infections, impacted teeth, and other oral conditions early on, allowing for timely and effective treatment.
Can I decline having a dental X-ray?

While we understand that some patients may have concerns about dental X-rays, having a baseline X-ray is crucial for comprehensive dental care. It provides essential information for diagnosing dental conditions, identifying potential issues, and creating an effective treatment plan. However, we respect your concerns and are here to address them. Here's some information to consider:

  1. Importance of Baseline X-ray: Even with no dental health issues, obtaining x-rays helps us to establish a baseline of oral health. X-rays provide a detailed view of your teeth, gums, and jawbone and helps us identify any existing dental problems, such as cavities, hidden decay, infections, or abnormalities that may not be visible during a visual examination. Without a baseline X-ray, it becomes challenging to establish your oral health status accurately and monitor any changes over time.
  2. Minimizing Radiation Exposure: We understand the importance of minimizing radiation exposure. Our dental office utilizes modern digital X-ray technology, which significantly reduces radiation levels compared to traditional film X-rays. The amount of radiation exposure from dental X-rays is very low and considered safe. Additionally, we take all necessary precautions, such as using lead aprons and collars, to further minimize radiation exposure and protect your well-being.
  3. Retrieving X-rays from Another Office: If you have had recent X-rays taken at another dental office, we encourage you to provide us with the necessary information to retrieve those X-rays. This allows us to have a starting point and work off the existing X-rays, reducing the need for additional imaging. We can request your X-rays from the previous office, ensuring continuity of care and minimizing redundant X-ray exposures.

Our priority is your oral health and well-being, and we are here to guide you through the decision-making process. If you have any further questions or would like to discuss your concerns in detail, please do not hesitate to contact our office. We are committed to finding the best solution that ensures your dental care is both effective and tailored to your needs.

What are the common causes of tooth decay?

Tooth decay, also known as dental caries or cavities, can have various causes. It's important to understand these causes to effectively prevent and manage tooth decay. Here are some common factors that contribute to tooth decay:

  1. Poor Oral Hygiene: Inadequate oral hygiene practices, such as infrequent brushing or improper brushing and flossing techniques, can lead to tooth decay. Plaque, a sticky film of bacteria that forms on your teeth, produces acids that attack tooth enamel and eventually lead to decay.
  2. High Sugar and Starch Intake: Consuming sugary and starchy foods and beverages provides a food source for the bacteria in your mouth. These bacteria convert the sugars and starches into acids, which erode tooth enamel and contribute to tooth decay. Frequent snacking or sipping on sugary drinks throughout the day can increase the risk of decay.
  3. Poor Saliva Flow: Saliva plays a crucial role in maintaining oral health. It helps neutralize acids, wash away food particles, and remineralize tooth enamel. Certain conditions, medications, or lifestyle factors that reduce saliva flow can increase the risk of tooth decay.
  4. Acidic Foods and Drinks: Acidic foods and beverages, such as citrus fruits, carbonated drinks, and acidic juices, can erode tooth enamel over time. Acidic erosion weakens the enamel, making it more susceptible to decay.
  5. Microbiome Composition & Plaque Buildup: Microbiome composition refers to the balance of microorganisms in the mouth. When harmful bacteria outnumber beneficial ones, they form dental plaque—a sticky film on teeth. Plaque build-up creates an acidic environment, leading to demineralization of the tooth enamel, causing tooth decay. Additionally, these harmful bacteria feed on sugars, producing more acids, accelerating the decay process. Regular oral hygiene and a balanced diet can help maintain a healthy microbiome and prevent plaque accumulation. When plaque is not effectively removed from the teeth through proper oral hygiene practices, it can harden into tartar or calculus. Tartar buildup provides a rough surface that facilitates the accumulation of more plaque, increasing the risk of decay.
  6. Genetics: Some individuals may be genetically predisposed to tooth decay. Factors such as the shape and structure of teeth, saliva composition, and susceptibility to bacterial colonization can influence the risk of decay.
  7. Age and Lifestyle Factors: Children and older adults are more prone to tooth decay due to factors such as developing teeth (in children) and age-related changes in oral health (in older adults). Additionally, certain lifestyle habits such as smoking or tobacco use can increase the risk of decay.

Preventing tooth decay involves maintaining good oral hygiene habits, adopting a balanced diet low in sugary and acidic foods, and visiting the dentist regularly for check-ups and cleanings. Precision Fluoride treatments, Fluoride alternative treatments such as hydroxyapatite, dental sealants, and professional cleanings can also help prevent decay and protect your teeth.

If you have any concerns about tooth decay or would like personalized advice on preventing dental caries, please schedule an appointment with our dental office. We are here to support you in maintaining a healthy smile and providing individualized care based on your unique needs.

What are the signs and symptoms of oral cancer?

Oral cancer refers to cancers that develop in the mouth, including the lips, tongue, gums, inner lining of the cheeks, roof or floor of the mouth, or the throat. Detecting oral cancer in its early stages is crucial for successful treatment. Here are some signs and symptoms of oral cancer that you should be aware of:

  1. Persistent Mouth Sores: Ulcers, sores, or lesions in the mouth that do not heal within two weeks can be a cause for concern. These sores may be painless or cause discomfort.
  2. Red or White Patches: Red or white patches on the tongue, gums, tonsils, or other areas inside the mouth can be early signs of oral cancer. These patches may be accompanied by a burning or numb sensation.
  3. Unexplained Bleeding: Unexplained bleeding in the mouth, such as bleeding gums or bleeding from the throat, should be evaluated by a dental professional.
  4. Swelling or Lumps: Swellings, lumps, or thickening of the lips, gums, or other areas inside the mouth can be indicative of oral cancer. These growths may be painless or cause discomfort.
  5. Difficulty or Painful Swallowing: Difficulty in swallowing or a feeling of something caught in the throat that persists over time should be evaluated by a dentist or medical professional.
  6. Chronic Sore Throat: A persistent sore throat or a feeling of hoarseness that lasts for an extended period may be a symptom of oral cancer.
  7. Numbness or Pain: Numbness, pain, or a persistent feeling of tingling in the mouth, tongue, or other areas of the face may be a cause for concern.
  8. Ear Pain: Unexplained ear pain or a persistent earache without any other noticeable symptoms should be assessed by a healthcare professional.
  9. Difficulty Moving the Jaw or Tongue: Oral cancer may cause difficulty in moving the jaw or tongue, leading to discomfort or limited mobility.

It's important to note that the presence of these signs and symptoms does not necessarily indicate oral cancer. However, if you experience any of these symptoms for an extended period or notice any other unusual changes in your oral health, it is crucial to seek prompt evaluation from a dental professional.

Regular dental check-ups are vital for the early detection of oral cancer. During routine examinations, we will perform a thorough assessment of your oral tissues, including screening for oral cancer. If any suspicious areas are found, further diagnostic tests may be recommended.

What is the best way to maintain good oral hygiene?

Maintaining good oral hygiene is essential for promoting optimal oral health and preventing dental problems. Here are some key practices that we recommend to maintain good oral hygiene:

  1. Brushing Twice a Day: Brush your teeth thoroughly twice a day, preferably in the morning and before bed. Use a soft-bristle toothbrush and remineralizing toothpaste. Be sure to brush all surfaces of your teeth, including the outer, inner, and chewing surfaces. Brushing removes plaque, bacteria, and food particles that can contribute to tooth decay and gum disease.
  2. Proper Brushing Technique: Use the correct brushing technique to maximize the effectiveness of your brushing routine. Hold the toothbrush at a 45-degree angle to your gums, move the brush back and forth in short, gentle, small circles and remember to brush your tongue to remove bacteria and freshen your breath.
  3. Floss Daily: Daily flossing is crucial for removing plaque and food particles from between your teeth and along the gum line. Take about 18 inches of dental floss and gently slide it between your teeth, curving it around each tooth in a C shape. Move the floss up and down to clean the sides of each tooth thoroughly.
  4. Limit Sugary and Acidic Foods: A balanced diet plays a significant role in oral health. Limit your consumption of sugary and acidic foods and beverages, as they can contribute to tooth decay. Opt for nutritious foods that promote dental health, such as fruits, vegetables, dairy products, and lean proteins.
  5. Proper Hydration: Drinking water throughout the day helps maintain optimal oral health. Water helps rinse away food particles, stimulates saliva production, and keeps your mouth hydrated. It is important to add electrolytes into your water as a best practice to ensure adequate hydration.
  6. Visit the Dentist Regularly: Regular dental check-ups and cleanings are vital for maintaining good oral health. Schedule routine visits to our dental office every six months, or as recommended by your dentist. During these visits, we can assess your oral health, detect any potential problems, provide professional cleanings, and offer personalized oral hygiene instructions.
  7. Quit Smoking in All forms: Smoking and tobacco use have detrimental effects on your oral health, contributing to gum disease, tooth discoloration, bad breath, microbiome dysbiosis, and oral cancer. Quitting smoking in all forms and avoiding tobacco products significa