FREQUENTLY ASKED QUESTIONS

Monday: 8:00am - 5:00pm

Tuesday: 8:00am - 5:00pm

Wednesday: 8:00am - 5:00pm

Thursday: 8:00am - 5:00pm

Friday: 8:00am - 3:00pm

Saturday: Closed

Sunday: Closed

We understand that many individuals have work, school, or other commitments during regular business hours. At this time, however, we are unable to offer extended hours or weekend appointments.

Scheduling an appointment with our dental office is easy, and we offer multiple convenient methods to accommodate your needs. Here are the various ways you can schedule an appointment with us:

1. Online Appointment Request: Simply access the online appointment request system (top right button) or click here, select your desired date and time, provide the required information, and submit your request. Our team will then confirm your appointment via a phone call.
2. Phone: Give us a call at our office during our regular business hours. Our friendly receptionists will be ready to assist you in finding a suitable appointment time that fits your schedule.
3. Walk-ins: Depending on our availability, we may accept walk-in patients. If you have an urgent dental issue or require immediate attention, you can visit our office directly. However, we recommend calling ahead whenever possible to ensure we can accommodate you promptly and minimize wait times.

When scheduling an appointment, please provide any necessary information such as dental insurance details, previous dental records, or specific concerns you'd like to address during the visit. This helps us prepare for your appointment and ensure you receive the most comprehensive care possible.

We understand that unforeseen circumstances may arise, causing you to need to reschedule or cancel your appointment. We strive to maintain an efficient schedule and provide the highest level of care to all our patients. To help us achieve this, we have implemented the following cancellation policy: We kindly request that you provide us with at least 24 hours' notice if you need to cancel or reschedule your appointment. This allows us to offer the time slot to another patient who may be in need of dental care. By giving us sufficient notice, you help us optimize our schedule and provide quality care to all our patients.

In the event that you need to cancel or reschedule your appointment, please contact our office as soon as possible. If you are calling after office hours, you may leave a voicemail with your cancellation or rescheduling request.

Please note that there is a fee of $50.00 charged for patients who miss or cancel more than one appointment in a calendar year without 24-hour notice. The fee helps cover the costs associated with the unused appointment time and allows us to continue offering our services at competitive rates.

We understand that emergencies and unforeseen circumstances may occur, and we will do our best to accommodate those situations on a case-by-case basis. We value our patients' needs and circumstances, and we appreciate your understanding and cooperation in adhering to our cancellation policy.

Yes, we do accept walk-in patients at our dental office. We understand that dental emergencies can occur unexpectedly, and we strive to accommodate patients who require immediate attention. If you have a dental emergency or an urgent dental issue, you can visit our office directly during our regular business hours.

While we make every effort to see walk-in patients as soon as possible, please note that scheduled appointments take priority. Depending on the availability of our dental team and the nature of your emergency, there may be a significant waiting period. However, our goal is to provide prompt and efficient care to address your dental needs.

Yes, we prioritize the well-being of our patients and understand that dental emergencies can occur unexpectedly. During our regular office hours, we are fully equipped to handle a wide range of dental emergencies and will do our utmost to accommodate urgent cases.

However, please note that we do not offer emergency dental services after hours. If you experience a dental emergency outside of our regular office hours, we recommend seeking immediate assistance at your nearest emergency room or an after-hours emergency dental clinic.

Common dental emergencies may include severe toothaches, knocked-out teeth, broken or chipped teeth, and injuries to the mouth or jaw. These situations require prompt attention, and it's crucial not to delay seeking treatment. If you're uncertain whether your situation constitutes a dental emergency, we encourage you to contact our office for a professional evaluation. Our knowledgeable staff will assess your symptoms and provide guidance on the next steps to take.

When it comes to accessing your dental records, we prioritize the privacy and security of your information. We understand the importance of having access to your dental history and treatment records. Here's how you can access your dental records at our office:

1. Requesting Your Dental Records: To access your dental records, simply contact our office and make a formal request. You can do this by phone, email, or in person. Our staff will guide you through the process and provide you with the necessary forms or instructions to initiate the request.
2. Authorization and Consent: For security and privacy reasons, we require patients to sign an authorization or consent form before releasing their dental records. This form ensures compliance with applicable privacy regulations and protects the confidentiality of your information. You may need to provide identification to verify your identity before accessing the records.
3. Processing Time: Once we receive your request and authorization, we will process it promptly. The time it takes to access your dental records may vary depending on the complexity of the request and the availability of the records. However, we strive to fulfill your request in a timely manner.

We prioritize the confidentiality and accuracy of your dental records and are committed to ensuring your privacy rights. If you have any specific questions or concerns about accessing your dental records, please contact our office. Our team is here to assist you and provide the necessary guidance to help you access your records and make informed decisions about your dental care.

We recommend scheduling routine dental cleanings in advance to ensure you secure a convenient appointment time that fits your schedule. Ideally, we suggest scheduling your dental cleaning appointments at least every six months. Regular dental cleanings are essential for maintaining optimal oral health and preventing dental problems.

To ensure availability and flexibility in choosing your preferred appointment time, we advise scheduling your next dental cleaning during your current visit or shortly afterward. This allows us to accommodate your preferred date and time, especially if you have specific time constraints or preferences.

We understand the value of your time and strive to minimize wait times to ensure a smooth and efficient experience for our patients. While the exact wait time can vary depending on various factors, we make every effort to keep wait times to a minimum.

To optimize efficiency and minimize wait times, we implement several strategies, such as proper scheduling and allocation of appointment slots, ensuring adequate time for each procedure, and regular evaluation of our processes to identify areas for improvement.

We recommend arriving a few minutes early for your appointment to complete any necessary paperwork or update your information, which can help ensure a smooth and timely experience. If you have time constraints or need to discuss any concerns, please inform our staff, and we will do our best to accommodate your needs.

For more accurate information about current wait times or to inquire about the estimated duration of a specific procedure, we encourage you to contact our office directly. Our knowledgeable staff will provide you with the most up-to-date information and address any questions or concerns you may have.

There are a few items that we recommend you bring with you to ensure a smooth and efficient visit. Here's a list of things to bring:

1. Identification and Insurance Information: Please bring a valid photo ID, such as a driver's license or passport, so we can accurately identify you. Additionally, if you have dental insurance, bring your insurance card or any relevant information. This will help us process insurance claims on your behalf, if applicable.
2. Completed Forms: If you haven't already filled out the necessary new patient forms (see here), please arrive a few minutes early to complete them at our office. These forms provide important details about your medical history, dental concerns, and contact information, helping us tailor your treatment accordingly.
3. List of Medications: Make a list of any medications you're currently taking, including prescription medications, over-the-counter drugs, and supplements. This information is essential for our records and helps us provide safe and appropriate dental care.
4. Dental Insurance Questions: If you have specific questions about your dental insurance coverage or benefits, bring a list of questions or concerns you would like us to address. Our team can assist you in understanding your insurance benefits and coverage limitations.
5. Previous Dental Records (if applicable): If you have dental records from a previous dentist, it would be helpful to bring them along. These records may include X-rays, treatment history, or other relevant information that can assist us in evaluating your oral health and developing a personalized treatment plan.
6. List of Questions or Concerns: Prepare a list of any dental concerns, questions, or goals you may have. This way, we can ensure all your concerns are addressed during your appointment, and we can provide you with the information and guidance you need.

By bringing these items to your first dental appointment, we can provide you with a comprehensive evaluation, discuss your dental needs, and develop a customized treatment plan tailored to your specific requirements. If you have any further questions or need clarification, feel free to contact our office, and we'll be happy to assist you.

Yes, our dental office is committed to providing accessible care for individuals with disabilities. We strive to create a welcoming and inclusive environment where all patients can receive the dental treatment they need comfortably. Here is some information about the accessibility features and accommodations we offer:

1. Accessibility of the Facility: Our dental office is designed to be accessible to individuals with disabilities. We have wheelchair ramps or elevators to provide easy access for patients using mobility devices. Our hallways and doorways are wide enough to accommodate wheelchair users, and we have designated accessible parking spaces close to the entrance.
2. ADA Compliance: We adhere to the guidelines set forth by the Americans with Disabilities Act (ADA) to ensure accessibility for individuals with disabilities. Our office is designed and equipped to meet the necessary accessibility standards, including accessible entrances, restrooms, and treatment areas.
3. Specialized Equipment: We have equipment and tools that can accommodate patients with mobility challenges or other disabilities. Our dental chairs can often be adjusted for optimal accessibility and comfort. We also have assistive devices, such as wheelchair transfer aids or handrails, to assist patients in moving safely within the dental office.
4. Communication and Accommodations: We strive to provide effective communication with all our patients. Our staff is trained to communicate with individuals with various disabilities and can accommodate specific communication needs, such as sign language interpreters or written communication. Please inform us in advance if you require any specific accommodations or assistance, and we will do our best to accommodate your needs.
5. Sensory Considerations: We understand that some patients may have sensory sensitivities or sensory processing disorders. Our team is sensitive to these needs and can make adjustments to create a more comfortable environment. This may include minimizing noise, providing earplugs or headphones, or adjusting lighting levels to reduce sensory overload.

If you have specific accessibility needs or concerns, we encourage you to contact our office in advance of your appointment. This will allow us to discuss your requirements and ensure that appropriate accommodations are in place to meet your needs.

Ensuring that we have accurate and up-to-date medical history and personal information is essential for providing you with safe and effective dental care. As a general guideline, we recommend updating your medical history and personal information at least once a year or whenever there are significant changes in your health or medications. Here are some key points regarding updating your information:

1. Annual Updates: It is beneficial to review and update your medical history and personal information annually. This allows us to stay informed about any changes in your health status, medications, allergies, or other relevant details that could impact your dental care. During your routine check-up or dental cleaning appointments, we will ask you to confirm and update your information as necessary.
2. Changes in Health: It is important to notify us promptly of any significant changes in your health or medical conditions. This includes newly diagnosed medical conditions, surgeries, hospitalizations, or changes in medications. Keeping us informed enables our dental team to provide the most appropriate and safe treatment, taking into consideration any potential interactions or contraindications.
3. Medication Updates: Inform us about any changes in your medication regimen, including new medications, adjustments in dosages, or discontinued medications. Certain medications can affect your oral health or interact with dental treatments, and having accurate medication information helps us provide appropriate care.
4. Allergies and Sensitivities: If you develop any new allergies or sensitivities, especially to medications or dental materials, please inform us promptly. This information is crucial to ensure we use suitable materials and avoid any potential allergic reactions during your dental treatments.
5. Emergency Contact Information: It is important to keep your emergency contact information up to date. In case of any unforeseen events or emergencies, having accurate contact information allows us to reach out to your designated emergency contact and ensure your well-being.

Remember, your health and safety are our top priorities, and accurate medical history and personal information are vital in providing you with personalized and effective dental care.

Yes, we are proud to offer comprehensive dental care for children and pediatric dentistry services at our dental office. We understand the unique dental needs of children and the importance of providing a positive and comfortable dental experience from a young age. Here's some information about our dental care for children:

1. Experienced Pediatric Dentists: Our dental office has experienced and skilled pediatric dentists who specialize in providing dental care for children. They have the knowledge, expertise, and gentle approach required to make your child's dental visits pleasant and stress-free.
2. Preventive Care: We emphasize preventive dental care for children to promote good oral health and prevent dental problems. Our pediatric dentists will guide you and your child on proper oral hygiene practices, including brushing, flossing, and healthy dietary habits. We may recommend dental sealants and fluoride treatments to protect your child's teeth from cavities.
3. Child-Friendly Environment: Our dental office is designed to create a welcoming and child-friendly environment. We strive to make dental visits enjoyable for children by providing a comfortable waiting area, age-appropriate entertainment, and friendly staff who are experienced in working with children.
4. Dental Treatments for Children: We offer a wide range of dental treatments tailored to meet the unique needs of children. This includes dental exams, cleanings, X-rays, fillings, and extractions, if necessary. Our team will explain each procedure to your child in a way they can understand, ensuring they feel comfortable and at ease throughout their treatment.
5. Education and Guidance: We believe in educating children and parents about the importance of oral health. Our pediatric dentists will take the time to explain proper oral hygiene techniques, discuss the impact of diet on dental health, and address any concerns or questions you may have. We are here to support you in establishing good oral health habits for your child.
6. Early Orthodontic Evaluation: We also offer early orthodontic evaluations to assess the development of your child's teeth and jaws. Early detection of orthodontic issues allows for timely intervention and can help guide proper dental and facial development as your child grows.

We are committed to providing compassionate and high-quality dental care for children. If you have any questions or would like to schedule an appointment for your child, please contact our office. We look forward to caring for your child's dental health and creating positive dental experiences that set the foundation for a lifetime of good oral health.

Yes, you can request a copy of your dental X-ray. As your dental care provider, we understand the importance of having access to your dental records, including X-rays. Here's some information on how to request a copy of your dental X-ray:

1. Authorization and Consent: To ensure the privacy and security of your dental records, we require you to provide written authorization and consent for the release of your X-ray. This is in accordance with patient privacy laws and regulations. Our office will provide you with the necessary forms or guide you through the process of completing the authorization.
2. Requesting a Copy: You can request a copy of your dental X-ray by contacting our office directly. You may prefer to do this in person, by phone, or through written communication, such as email or a formal letter. Please provide us with your name, contact information, and any specific details regarding the X-ray you are requesting (e.g., the date of the X-ray, specific teeth or areas of interest).
3. Processing Time: Once we receive your request, we will process it promptly. The time it takes to prepare your X-ray copy may vary depending on factors such as the availability of the X-ray, the size of the request, and our office's protocols.

It's important to note that dental X-rays are part of your dental records, which are valuable for tracking your oral health history and aiding in diagnosis and treatment planning. Therefore, we encourage you to keep your original X-rays in a safe place while having access to copies for personal use or when seeking dental care from other providers.

Yes, absolutely! We encourage you to request a dental treatment plan before proceeding with any procedures. A dental treatment plan provides a detailed outline of the recommended treatments, associated costs, and the proposed timeline. It helps you understand the proposed procedures, make informed decisions, and plan for your dental care. Here's how we typically handle dental treatment plans:

1. Comprehensive Examination: Our first step is to perform a comprehensive dental examination, which may include X-rays, dental impressions, and other diagnostic tests. This examination allows us to assess your oral health, identify any existing dental issues, and determine the most suitable treatment options for your specific needs.
2. Treatment Options and Recommendations: Once we have evaluated your dental condition, we will discuss the treatment options available to address your concerns. We will take the time to explain each option, along with its benefits, potential risks, and the associated costs. Our goal is to ensure you have a thorough understanding of the proposed treatments and feel comfortable with the recommended plan.
3. Creating the Treatment Plan: Based on your preferences, oral health goals, and budget, we will work with you to develop a personalized treatment plan. This plan will outline the sequence of procedures, estimated costs, and an estimated timeline for completing the treatments.
4. Reviewing and Modifying the Plan: We encourage you to review the treatment plan and ask any questions you may have. If you require further clarification or would like to explore alternative options, we are here to listen and provide additional information. We can modify the treatment plan as needed to accommodate your preferences, timeline, and budget.
5. Approval and Scheduling: Once you are satisfied with the treatment plan, we will obtain your approval before proceeding with any procedures. We will work with you to schedule the treatments at a time that is convenient for you.

At our dental office, we believe in transparency and patient-centered care. Requesting a dental treatment plan is an essential part of the process, as it empowers you to make informed decisions about your dental health. We are committed to providing clear communication, addressing your concerns, and ensuring your comfort throughout your dental journey.